Connect the shopping journey with the work behind every order.
Build useful customer experiences alongside the inventory, fulfilment and service workflows your retail team needs.
FiibixTech offers development for online stores, retail applications and connected business systems. Start with your products, sales channels and current tools to define a practical project scope.
One order. Connected workflows.
- Product information Approved catalogue data
- Order handling Defined status updates
- Customer service Clear next actions
Build around the way your retail business operates.
Choose capabilities based on your business model, platform constraints and operational priorities. Features and integrations are agreed for each project.
Online stores & storefronts
Organise product discovery, category navigation, product information and checkout journeys around the needs of your customers.
B2B commerce portals
Explore approved buyer accounts, quotation requests, repeat ordering and account-specific catalogue or pricing rules where supported.
Inventory integration
Connect supported inventory systems with agreed product identifiers, stock mappings, update rules and handling of synchronisation failures.
Order management workflows
Plan order queues, assignments, fulfilment updates and exception handling around your existing operational process.
Retail mobile applications
Define mobile browsing, customer accounts and order visibility. Scope loyalty or notification features around your programme and user needs.
Customer service tools
Develop request tracking, return workflows and support views using approved policies and supported order information.
A connected store needs clear sources of information.
Agree which system owns product details, stock, pricing and order status before connecting them. This helps define useful interfaces and realistic integration requirements.
For projects serving several markets, specify language versions, regional formats and the capabilities of your selected payment and shipping providers.
Explore IT consulting →Catalogue & product ownership
Define product identifiers, variants, descriptions, images and who approves updates.
Stock & order synchronisation
Identify source systems, update intervals, conflict rules and the process for reviewing failed updates.
Payments & shipping
Confirm provider access, supported markets and currencies, delivery options and the checkout requirements supplied by your business.
Returns & customer requests
Supply approved policies and define request stages, staff responsibilities and customer communications.
Migration & launch checks
Agree data migration scope, URL mapping where needed, representative order tests and launch ownership.
Focus the first release on essential journeys.
-
01 / DISCOVERY
Map the business
Review products, customers, sales channels, current tools and operational priorities.
-
02 / DESIGN
Review key journeys
Define browsing, checkout and staff workflows before agreeing the release scope.
-
03 / DEVELOPMENT
Build & connect
Develop scoped functionality and review supported integrations with representative test scenarios.
-
04 / HANDOVER
Prepare for launch
Complete agreed checks and document content, operational and support responsibilities.
Choose the development support your project needs.
E-commerce development
Plan and build the storefront and shopping functionality within your agreed platform scope.
Explore e-commerce development →ERP & CRM integration
Review connections between customer records, inventory and supported business systems.
Explore system integration →UI/UX design
Organise product information and prototype important customer and staff journeys.
Explore UI/UX design →Planning e-commerce and retail software
Can you improve an existing store?
An existing store can be reviewed against your goals. Available changes depend on the platform, current implementation and integration constraints. Share the store details and the journeys you want to improve.
Can our store connect to inventory or accounting software?
Feasibility depends on available APIs, permissions, documentation and required data flows. Confirm source systems and update rules before agreeing the integration scope.
Can we support both retail and wholesale customers?
This can be considered where the chosen platform supports the required account and pricing rules. Define buyer approval, catalogue access, quotations and ordering requirements during discovery.
Can we sell across different countries?
International selling requires defined language, payment, shipping and regional configuration needs. Confirm supported markets with your providers and supply the business requirements to be implemented.
Can you migrate products from our current store?
Migration can be scoped after reviewing source exports, product structure, media and destination requirements. Data cleanup, URL mapping and validation responsibilities should be agreed.
Will a redesign guarantee more sales?
No. A project can address agreed usability and operational issues, but sales also depend on products, pricing, traffic, fulfilment and service. Define useful measures and review performance after launch.
What should work better in your retail business?
Tell us about your store, customers and current systems. We can discuss a project scope that connects customer experience with daily operations.
A useful brief includes:
- Current store or proposed business model
- Product types and approximate catalogue size
- Target customers and markets
- Inventory, accounting and CRM systems
- Essential features and current difficulties
- Expected timeline and budget range